At Marjaanme.com, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your purchase, our Return Policy provides the guidelines for returning items and receiving a refund or exchange.

 

1. Eligibility for Returns

• Timeframe: Items must be returned within [30] days from the date of delivery.
• Condition: Items must be unused, in their original packaging, and in the same condition as received. Products that have been worn, altered, or damaged are not eligible for return.
• Proof of Purchase: A receipt or proof of purchase is required to process your return.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Customized or personalized items.
• Perishable goods (e.g., food items, chocolates, nuts).
• Items marked as “Final Sale” or “Non-Returnable” on the product page.
• Gift cards.

3. Return Process

• Step 1: Initiate a Return
  • Contact our Customer Service team at info@marjaanme.com to request a return authorization. Please include your order number and the reason for the return.
• Step 2: Prepare Your Return
  • Once your return is authorized, securely pack the item in its original packaging, including all accessories, manuals, and free gifts, if applicable.
• Step 3: Ship Your Return
  • You will be provided with instructions on where to send your return. Depending on your location, you may be responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds

• Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7-14] business days.
• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts not due to our error).
• Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.

5. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Your Contact Email]. Exchanges are subject to availability.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at info@marjaanme.com with your order number and photos of the damage or defect. We will arrange for a replacement or refund as quickly as possible.

7. Cancellations

• Orders can be canceled within [24] hours of placement. After this period, if the order has been processed or shipped, it cannot be canceled and must be returned according to our Return Policy.

8. Gifts

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.

9. Contact Us

If you have any questions or need assistance with your return, please contact us at:

Marjaan General Trading
Ajman, UAE
Email: info@marjaanme.com